Returns

Hale has updated their website RMA form by replacing it with a convenient link to our RMA system, IssueTrak. Once you've created a login, you'll have access to easily submit issues, check the status of your open RMAs, and upload attachments such as photos and invoices. You'll also receive automatic updates on the progress of your RMA and reminders to ship returns or provide invoices.

Please note that all requests for labor reimbursement must be approved by Hale before work can begin. To submit your request or to receive return authorization, simply use the link below or contact our customer service.

IssueTrak Link: https://idex-fsg.issuetrak.com/

For step-by-step instructions on navigating and entering issues into our system for Hale, Weldon, and Hurst products, please visit the IssueTrak Training link: https://idex-fsg.issuetrak.com/

If you need direct assistance with the IssueTrak system, feel free to reach out to:

John Costello at 610-496-1564 or jcostello@idexcorp.com

Cherish Porter at 330-576-8727 or cporter@idexcorp.com